If you dont return the equipment you get charged for it. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Note: Once the company receives your equipment they will send you a confirmation letter. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Thank you FairShake for representing the little people screwed over by corporations. I was having problems with the company for months. Start your claim today. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. Learn more about thelimited warranty for Xfinity xFi Pods. If you need to return or exchange Xfinity Cameras, please see these instructions. Drop off your equipment at any Xfinity Store or Comcast Service Center. equipment. Select a return option, follow the listed instructions and press Confirm. Put the equipment being returned into its original box, and place . If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. . One, you can take it to your local store and drop it off there. It's not right what Big Business can get away with if we let them. Customers have learned the hard . Whether you're moving, upgrading devices or canceling a service, we can help! People need to know someone is out there to help! Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. To do so, click on the chat icon located at the top right of this forums page. Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. This can often be the source of complaints, lost equipment, and. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. What Happens if Comcast Xfinity *Loses* Your Equipment. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Put the equipment being returned into its original box. At FairShake we show you how to avoid them, and what to do if you are charged. Is Xfinity wrongly charging you an equipment return fee? Click Print Shipping Label to print the label for your package. If you have any other questions, let me know! And don't forget to get a receipt from UPS! You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. Keep the top portion of the label with the tracking number included, as this will be your receipt. You dont have long. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! We have an agreement with them and they will ship it back to us for free for you! That you could make it resolved in a few days is wonderful. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. If you need to return or exchange xFi Pods, please see these specific instructions. You need to make sure you return the right equipment. Older Pods can't be exchanged for the new model (2nd Generation). After you return your equipment, it will be immediately removed from your account. If you dont return the equipment you get charged for it. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. This way is going to keep you from even needing a return label. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! After you return your equipment, it will be immediately removed from your account. Here's the detailed steps to direct message us: Click "Sign In" if necessary. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. 2023 FairShake. I cant say enough good about this company! Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Get the most out of Xfinity from Comcast by signing in to your account. They got more done in a few weeks than I did in over two years. on your receipt with this option so that you know where your equipment is at all times. It is better to be safe than sorry. You don't even need an appointment for this! Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Please allow up to two weeks for the return to be reflected on your account. If you don't see your device, simply follow the return options below. Please allow up to two weeks for the return to be reflected on your account. How do I return my equipment back to Xfinity? Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. Best of the Best. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. Alternatively you can drop it off and use any box you want. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. Select Return Details for the device you're returning. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. Click Print Shipping Label to print the label for your package. Select a return option, follow the listed instructions, and press Confirm. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. It is better to be safe than sorry. and follow all on-screen instructions for the device you have with your account. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. Comcast Xfinity gives you. Before you send anything back, be sure to take photos. to return your equipment, so you have to act fast. Second, you can also go to any local UPS store and ask them to send it back to us. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. If you don't return the equipment you get charged for it. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. Alternatively you can drop it off and use any box you want. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. Choose a reason for return and press Continue. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. If you do this make sure you. Keep the top portion of the label with the tracking number included, as this will be your receipt. But you dont have to let that happen. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. You nailed it! This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. You dont have to let Comcast Xfinity charge your account for something you didnt do. Take your complaint beyond customer service and get a real resolution. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: Be sure to. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. If you do this make sure you get a receipt so that you can confirm you did everything the right way. so that you can confirm you did everything the right way. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. They are really a light for us in a very hard time. There are two ways to do that actually. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Our team at the Xfinity Store will provide you with a receipt confirming your return details. What Happens if You Dont Return Equipment. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. Drop off your equipment at any Xfinity Store or Comcast Service Center. FairShake can help. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. Our team at the Xfinity Store will provide you with a receipt confirming your return details. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. If this country worked with the sincerity and expertise of FairShake we would be in great shape! 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