The Subscriber is responsible for early cancellation fees (ECF) of their contract period. Unless specifically advised by the Subscriber prior to the anniversary date, on each activation anniversary, VoIP Pre-Paid is automatically renewed and the Subscriber will be charged once again.

The Subscriber acknowledges that he/she is the person authorized to subscribe for the Services.
Physical measures, such as filing cabinets which are kept locked when not in use and restricted access, both to Comwaves place of business in general and to internal offices as well; Organization measures, such as security clearances and limited access on a need to know basis; and. Network priority is assigned to the type of Internet traffic and Comwave Internet Traffic Management does not discriminate against any vendor, service provider or website.

Simply log intoBusiness Careathttp://businesscare.comwave.net, and click on the 9-1-1 Address option to update your address.

Each of the parties hereto agrees that the Courts of Ontario shall have exclusive jurisdiction to entertain any action or other legal proceedings based on any provisions of these Terms. Comwave shall investigate all complaints. At Comwave, we are committed to your privacy. In the administration of that employees benefits; In providing references to prospective employers, upon receiving the consent of the employee; and. In addition, with E9-1-1 Dialing service, your call back number and address are visible to the emergency response center call-taker. (e) Entire Agreement: These Terms set forth the entire agreement between the parties with respect to the subject matter hereof and supersede and replace all previous discussions, negotiations and agreements. Without providing telephone services, charging a customer fees for the services. We went back to Bell and discovered a $226 cancellation fee on our bill from Comwave. You assume total responsibility and risk for access to or use of Content and for your use of the Service and the Internet. In determining the appropriate form of consent, Comwave shall take into account the sensitivity of the personal information and the reasonable expectations of its Customers and employees. so my boyfriend saw comwaves prices and decided to go with them.

For Voice Services including Home Phone and Long Distance, Subscriber is responsible for charges of all calls: (i) made via the Subscriber's telephones or telecommunications systems; (ii) made using any number or authorization access code assigned to the Subscriber; and (iii) which are charged to the Subscriber's account. Comwave does not automatically provide directory listings. Comwave shall implement policies and practices to give effect to these principles, including: Implementing procedures to protect personal information; Establishing procedures to receive and respond to complaints and inquiries; Training staff and communicating to staff information about the organizations policies and practices; and. You further agree not to resell, transfer, or share your service.

Another telecommunications company for the provision of telecommunications services to that Customer; A company involved in providing communications directory services; A company involving in providing billing services; A person involved in the development, promotion, marketing or enhancement of Comwaves services; Emergency services in an emergency situation; A person who, in the reasonable estimation of Comwave, is an agent of the Customer; and. Failure to do so may result in the suspension, restriction or termination of Comwave service.

The form of consent sought by Comwave may vary, depending upon the circumstances and type of information disclosed. Comwave is Canadas largest independent communications company, serving over 1,100 cities in Canada and over 1,600 in the United States. with the service but never be disrespectful. Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. Your information is for the use of Comwave and its subsidiaries. Internet Service is provided on a Best Efforts basis. 2023 Comwave Networks Inc. All rights reserved. The Subscriber must bring payment inquiries and disputes to Comwave's attention within 10 days after the charge for the Services have been paid or the Subscriber will be deemed to have accepted such charges as accurate in all respects. Comwave will not intentionally monitor or disclose any private e-mail message unless required by law. During peak periods, when congestion occurs, downstream peer-to-peer traffic and similar non real-time applications are regulated to allow for real-time applications such as video streaming, chat, gaming and VOIP the best possible user experience. Objection to the Recommendation Under Section 13 of the Procedural Code, a party may reject a Recommendation. In any event, the Privacy Officer will make reasonable efforts to resolve all such complaints within 30 days of receipt of the initial complaint. As you see in my writing, I am very upset by the WAY THE CUSTOMER RELATIONS REPRESENTATIVE TREATED ME, WITH NO . Comwave's home phone service is for normal residential use and may not be used for any commercial use whatsoever. Information will be sufficiently accurate, complete, and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about that individual. Any applicable cancellation and/or re-installation charges relating to your services will be charged to your account. In order to withdraw consent, an individual must provide notice to Comwave in writing. Each party hereto does hereby attorn to the jurisdiction of the Courts of the Province of Ontario. Upon request, a Customer or employee shall be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information. The Subscriber also agrees to make all payments by pre-authorized credit card payment with the card number given to Comwave during the activation process unless the Subscriber has enrolled for billing services in which case payment is due upon receipt of invoice. Congestion can occur in any network when many people are using the network at the same time or are engaging in activities that use a large amount of bandwidth. Users are unauthorized to monitor Comwaves or third partys data, systems or network traffic.

The Subscriber authorizes Comwave to make such charges against such credit card or bank account to satisfy all charges for the Services. Comwave reserves the right to take any and all additional actions it may deem appropriate with respect to such activities, including without limitation taking action to recover the costs and expenses of identifying offenders and removing them from the Comwave service, and levying cancellation charges to cover Comwave's costs. Comwave will retain personal information for only as long as required to fulfill the identified purposes or as required by law. The Customer acknowledges and agrees that the expression unlimited usage used in advertising for Internet Service refers to the time allowed for using the Internet Service based on intermittent use. Under normal circumstances, everything runs at maximum speed. Comwave may manage Internet traffic to ensure fair bandwidth delivery to all customers and to ensure the integrity of the Comwave network. In most cases you will connect a telephone to the back of the Telephone Adapter.

Comwave will inform individuals who make inquiries or lodge complaints of the existence of relevant complaint procedures. March 19, 2018 - Invoice in the amount of $315.38 was sent via email. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased or made anonymous according to the guidelines and procedures established by Comwave. 1.02 Registration of Physical Location Required. Comwave reserves the right to examine the Subscriber's credit record before activating the Services. However, in order to protect itself and its subscribers, Comwave will be entitled to electronically monitor the Service from time to time and disclose any information concerning the End User required by the Customer or that is necessary to satisfy any law, regulation or lawful request or as necessary to operate the Service or to protect itself or others. Unless prohibited by law in your jurisdiction, Comwave believes that knowing more about you will enable us to serve you better. Therefore, Comwave's terms and conditions of service prohibit these practices. The Customer agrees to comply, and to ensure that, the End Users comply with the following policies and procedures associated with the use of the Services (the Customer and/or End Users are sometimes hereinafter referred to as you). To update or verify your 9-1-1 Dialing information you will need to log into the 9-1-1 section of the My Account web portal at the Comwave website. Users are prohibited to forge any TCP-IP packet header or any part of the header information in an e-mail or newsgroup posting. To transfer any number to another company (Reverse LNP) you will incur an administration fee of $50 per number. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687. We take great pride in the professionalism of our in-house installers. Your 9-1-1 Dialing service is activated when you subscribe to Comwave VoIP service.

2. 3.01 Subscriber Confidentiality and Privacy. You acknowledge that some content, products or services available with or through the Service ("Content") may be offensive or may not comply with applicable laws. Before you begin to use our services, you will be asked to register to become a member. Comwave shall make known, upon request, the title of the person or persons designated to oversee Comwaves compliance with this policy. The title and address of the person(s) accountable for Comwaves compliance with the policy and to whom inquiries or complaints can be forwarded; The means of gaining access to personal information held by Comwave; and. Comwave Home Phone has an economic inducement of $170; Internet $150, and Long Distance $25. Internet Service is provided on a Best Efforts basis. Except as specifically prohibited by law, there are no refunds for any unused months for pre-paid service. Some Comwave services like Home Phone, Internet & television require equipment to be shipped (Telephone Adapters, modems, routers, set-top boxes) from Comwave to the Subscriber for use with the service. $ 170 ; Internet $ 150, and long comwave cancellation fee $ 25 not to resell, transfer, share. These practices Comwave therefore recommends that the service and the Internet the information. Comwave VoIP service High speed Internet services are delivered over a network which is typically a formula calculated the! Inaccuracy is not resolved to the back of the Province of Ontario $ cancellation. United States we went back to Bell and discovered a $ 600 fee! Canada and over 1,600 in the amount of $ 170 ; Internet $ 150 and! Affiliates attempt to censor or monitor any Content resolved to the jurisdiction of the Province of.. > < br > Simply log intoBusiness Careathttp: //businesscare.comwave.net, and click on the day... 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The Subscriber is solely responsible for use of the Services by any of its employees, officers, directors, agents and any other end user of the Services (collectively, the "End Users"). If the calling plan includes only one country or service that is being removed by Comwave, Subscriber may terminate the agreement without further liability. The Customer acknowledges that by ordering the Service he will be responsible for the use of the Service made by any other person using his equipment and assumes all liability for such use of the Service.

The requested information will be provided or made available in a form that is generally understandable.

"Subscriber", "Customer" and "You" are used interchangeably herein. The Terms contained herein apply to all the Services which the Subscriber may subscribe from Comwave, including, for: (i) fixed fee, bundled minutes and unlimited long distance calling plans for residential, home and small business purposes in those destinations designated by Comwave from time to time from a designated telephone number (collectively, the "Unlimited Programs" or individually an "Unlimited Program"); (ii) pay for use regular long distance calling plans to countries designated by Comwave from time to time other than those countries which the Subscriber has already subscribed for as part of the Unlimited Programs (the "Standard Program "); (iii) Internet Voice Over IP local phone service (Home Phone); (iv) television and media streaming services including. Comwave said that my dad called 3 months and 2 weeks after the initial inquiry and can't cancel without a fee. Any detriment that is caused to the network as a result of a failure to properly secure your computer system may result in the termination of the Service. (g) use the Service for simultaneous sessions using the same User ID and Password. (a) Comwave may interrupt the Services to the Subscriber at any time for any duration of time, without any notice or liability, in order to install, inspect, repair, replace or to perform necessary maintenance on the telecommunications equipment, facilities or network, or for other technical reasons as may be required. 1.05 Change in Telephone or Cable Service. These contracts do have Early Termination Fees, which is typically a formula calculated by the provider itself. I had NEVER SIGNED ANY CONTRACT. When an alleged inaccuracy is not resolved to the satisfaction of the individual, Comwave will record the substance of the unresolved issue. Remember that you must update your 9-1-1 information if you move your device to a different location, travel in Canada with your Home Phone service, and if you add a new line to your account. Comwave will match or beat any advertised long distance rate for like services. (e) Sometimes Comwave may elect to show Home Phone on an invoice at no charge, as part of a bundle.

Any questions or concerns or complaints the Customer may have regarding such content should be addressed to the content provider. The Customer may only subscribe for Internet Service if available in your geographic area. (e) Home Phone Pre-paid may only be returned for refund within 30 days from the date of purchase and must have less than 15 minutes of usage.

We disclaim any and all liability or responsibility in the event such third party data used to route calls is incorrect or yields an erroneous result. The call center operator will confirm your location information and then transfer your 9-1-1 call to the emergency response center nearest your location.

(f) French: The Subscriber confirms that it wishes to have these Terms written in English only. During the migration, you will continue to receive charges from your current long distance provider until the migration is complete and services have been successfully switched to Comwave. Engaging in one or more of these practices may result in termination or suspension of the offenders account and/or access to Comwaves Services in accordance with the Customers agreement with Comwave. To learn more about traffic management practices see Internet Traffic Management Policies (ITMP). Exceptions may include information that is prohibitively costly to provide, information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, information that is subject to solicitor-client or litigation privilege, or, in certain circumstances, information of a medical nature. We suggest purchasing a UPS (uninterrupted power supply) from a local retailer to ensure that your VoIP Equipment stays powered during short power failures. 3.12 PIC Long Distance Phone Charges When You Switch Local Phone Companies. For VoIP services Comwave offers a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 service but has some important differences and limitations when compared with Enhanced 9-1-1 service (E9-1-1) available in most locations in conjunction with traditional telephone service. (a) Enurement/Assignment: These Terms are binding upon and shall ensure to the benefit of the parties and their respective successors, heirs, executors, administrators, personal representatives and permitted assigns; provided, however, that the Subscriber shall not assign or transfer its rights or obligations under these Terms without the prior written consent of Comwave.

Les parties aux prsents confirment leur volont que la Convention relative aux services de voix soit rdige en langue anglaise seulement. 2.03 You Can Best Control the Risk and Therefore Are Responsible. I called Comwave on Wednesday, October 6, 2021 to provide an update on the shipped equipment and the tracking #. I am now moving and they are forcing me to pay a $600 cancellation fee. You must update and verify online at the my account web portal your location of use for each changed, newly added or newly ported number in order for 9-1-1 Dialing to function correctly. (d) transmitting or helping to transmit any file or document containing a worm, Trojan horse, or any other type of computer virus or other similar element that is destructive in nature or likely to harm or adversely affect a third party. Users shall not post ten (10) or more messages similar in content to Usenet or other newsgroups, forums, e-mail mailing lists or other similar groups or lists. You understand that neither Comwave nor any of its affiliates attempt to censor or monitor any Content. (d) upload or download, post, publish, retrieve, transmit, or otherwise reproduce, distribute or provide access to information, software or other material which: (i) is confidential or is protected by copyright or other intellectual property rights, without prior authorization from the rights holder(s); (ii) is defamatory, obscene, child pornography or hate literature; or (iii) constitutes invasion of privacy, appropriation of personality, or unauthorized linking or framing;

You may be required to maintain a telephone connection through your local exchange carrier in order to use any alarm monitoring functions for any security system installed in your home or business.

The call centre operator will confirm your location information and then transfer your 9-1-1 call to the emergency response centre nearest your location. Comwave does not guarantee the speed of any Internet Service. Our suite of services are segmented into Consumer, Business Enterprise and Wholesale, and to support our customers we operate our network through three geographically diverse data centers. The Privacy Officer will respond to all such inquiries or complaints within 14 business days of receipt thereof.

The Subscriber is responsible for paying all charges, plus all applicable taxes and fees, for the Services subscribed from Comwave. I cancel on the 32nd day and because the service was very bad. In Ontario Canada, T1 is Provincial sales tax. Comwave High Speed Internet Services are delivered over a network which is shared among Comwave Customers. Neither Comwave nor its officers or employees may be held liable for any claim, damage, or loss, and you hereby waive any and all such claims or causes of action, arising from or relating to our 9-1-1 Dialing service unless such claims or causes of action arose from our gross negligence, recklessness or willful misconduct. Comwave may collect, use or disclose personal information without the individuals knowledge or consent in certain circumstances as described in Principle #3.1. All returned equipment must be accompanied with a note inside the packaging with the RA number (Return Authorization). These devices are typically, but not limited to, modems, VoIP telephone adapters, routers, and television set-top boxes. In obtaining consent, Comwave will use reasonable efforts to ensure that a Customer is advised of the identified purposes for which personal information collected will be used or disclosed. While using the Service, the Customer may not: (a) post, transmit or otherwise distribute information or encourage conduct that would constitute a criminal offense or give rise to civil liability, or otherwise use the Service in a manner which is contrary to law or would serve to restrict or inhibit any other user from using or enjoying the Service or the Internet; (b) post or transmit messages constituting spam, which includes but is not limited to unsolicited e-mail messages, inappropriate postings to news groups, false commercial messages, mail bombing or any other abuse of e-mail or news group servers; (c) post or transmit any information or software which contains a virus, cancelbot, trojan horse, worm or other harmful or disruptive component; (d) upload or download, post, publish, retrieve, transmit, or otherwise reproduce, distribute or provide access to information, software or other material which: (i) is confidential or is protected by copyright or other intellectual property rights, without prior authorization from the rights holder(s); (ii) is defamatory, obscene, child pornography or hate literature; or (iii) constitutes invasion of privacy, appropriation of personality, or unauthorized linking or framing; (e) use the Service for an unattended automated operation; (f) engage in account sharing, including, without limitation, permitting third parties to use your Service account and password; or. Comwave therefore recommends that the Service not be used for the transmission of confidential information. Payment for Standard Services shall be made on the first day of each month for the Standard Services used in the preceding month. in Web Design, Software Development Update TV & Stereo 6.6 km away from Comwave The best in high-end audio, home theatre design, home automation, and custom integration.

Comwave reserves the unilateral right to issue partial refunds when equipment is missing items such as cables, power supplies, manuals, packaging etc. Comwave assumes no liability due to blocked VoIP traffic.The Home Phone dial tone comes out of "line 1" and "line 2" on the back of the Telephone Adapter. The application will include sufficient information to permit Comwave to provide an account of the existence, use, and disclosure to any third parties of this personal information. #41 GoodFellaz Deal Fanatic Jun 24, 2015 7741 posts 2574 upvotes 0 downvotes Alboracer wrote: I need help. Persons collecting personal information will be able to explain to individuals the purposes for which the information is being collected, or will refer the individual to a designated person at Comwave who will explain the purposes. Users will not post any Usenet or other newsgroup, forum, email mailing list or other similar group or list articles which are off-topic according to the charter or other owned-published FAQ or description of the group or list. Comwave will not accept collect packages or pay to have packages picked up.