I've booked through a travel agent - how can I amend my booking? Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier. How do I find and use my easyJet holidays credit? To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. Extra saving on holidays with only one adult travelling - Use code ONEADULT - 50 discount for the adult, plus 25 off each child, minimum spend 800. While all holidays include 23KG per person (excluding infants aged 0-2 years, unless they have their own seat), you don't have to take your full allowance - or any bags at all! Transfers included: Applies to beach & lake holidays only. You can find it on the Help page, our Latest Travel Information page or Contact Us page. The amount due will vary between countries (and sometimes regions or cities within each country), and is normally dependent on the type and official rating of accommodation and the length of your stay. Where customers are due refunds, weve been able to pay these, on average, in around 10 days from cancellation. Can I change the time of my pick-up for my return private transfer? 13-0 days from departure full charges apply. Our transport providers are the local experts and will use their knowledge of the destination and airport experience to calculate your transfer pick up time to ensure your journey to the airport is stress free and that you arrive with enough time to drop off your bags and clear security. Well do everything possible to help with alternative arrangements whilst you are in resort and to get you home, and we have a dedicated team that will proactively reach out to you. Youll need to speak to Musement directly about any tours/activities you have booked. Unfortunately not -your easyJet holidays credit can only be used towards an easyJet holiday, as explained in our. Where an upgraded vehicle is required for the purpose of carrying your mobility aid or to safely transport you to and from your hotel, an additional fee may be required to book this service. Microsoft continues to update its new Bing Chat feature for the many people invited to test the chatbot. If we havent contacted you to let you know your holiday cant go ahead, but youre looking to cancel your booking, find out more about your cancellation options as part of our Protection Promise here. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. There are many different types of chatbots, but all of them operate much the same way. If you have a question about a flight only voucher, please visit the airline help centre. This may also mean that if you're travelling in a group larger than three, we may provide more than one vehicle. HubSpot Chatbot Builder: Most User-Friendly Chatbot Builder. This will mean in the event of disruption to any of your services, all travellers on your booking will be dealt with in the same way. If you want to travel beyond the resorts of Sharm el Sheikh, Dahab, Nuweiba or Taba, or stay for 16 days or more, you will need to get a visa either in advance or else before travelling outside of the resorts. Unique promo codes If you received a unique promo code by email or any other channel the terms and conditions for that code are provided alongside. Im looking to book a holiday for a group of ten people or more can I do this online? While staying logged in, once youve found the trip youd like to book and have reached the payment page, youll be able to use your credit as payment towards your holiday. Chatbots are a one-off investment that assists firms by cutting down on staffing expenses. If you have any mobility issues, require any special assistance, or want to understand more about a particular destination, resort or hotel - pleaseget in touch with our teambefore you book. Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. If you need to contact us, well always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. Before you fly with easyJet, you need to check-in online. If your question is about an easyJet flight voucher, unfortunately these cant be used for an easyJet holiday right now, we're sorry about this. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in while on holiday. Still need help? Let your chatbot do the work when youre offline. Where can I find the latest travel advice? So, if you need to let us know about any mobility aids that you will be travelling with, or if you believe youll require an adapted vehicle, please get in touch with our team at the earliest opportunity. Air conditioning may be restricted to particular times of the day and to the hottest months of the summer. Changing travel dates may invalidate the offer and/or result in a holiday price change (e.g. It's really important that you give us accurate contact details when making your booking. Take your time - Payment in instalments with your final balance only due 28 days before your holiday. GSTC manages global standards for sustainable travel and tourism, and acts as the international accreditation body for sustainable tourism certification. Sometimes restrictions apply to some rooms. Offer not available by phone. Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals. This applies only to the first time you cancel your booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. Selected hotels do ask for a refundable deposit when checking-in. WebAn Easy Way to an easyJet Refund. Resorts: In low season, resorts can be quiet with some local restaurants, bars and shops not opening. Full board this includes three meals a day, your breakfast, lunch and dinner. What documents will I need for my flight? Thats a promise. Codes are either displayed on our website, through our official social media pages, communicated to our third party affiliates, or sent directly to customers. All customers on international flights must have a valid passport and, where required, a valid visa. Thats a promise. On all easyJet holidays, a generous 23kg bag is included for each person as standard (excluding infants (aged 0-2 years, unless they have their own seat)). Some bars and restaurants may also not be free of charge. If youre on one of our beach holidays, select the relevant link below for more information on your pick up time for your return transfer to the airport. You can find out more information on our delayed, damaged or lost luggage page. When and how can I purchase a large cabin bag? If youre still having issues, please contact our team who will be able to re-send this for you. Giving them a call on +44 191 750 4022 My room has an extra bed what type of bed will this be? It's all part of our industry leading easyJet holidays Protection Promise. If you would like to proceed, you canget in touchwith our team. If youre looking to book your dream holiday, whether thats a city break to one of Europes old towns or an exotic beach getaway, there are three ways you can book. Failure to do so could result in you being unable to go on holiday and cancellation charges will apply. Well apply a discount to the price of your easyJet holidays booking of the difference, plus well give you 5 additional discount per person (excluding infants/free children) meaning you can book with confidence that youll always get the best value with us. Noise is also often caused by birds and local wildlife, and by local activity such as speedboats, calls to prayer, and is often part of the travel experience. Tidio is a live chat platform powered by chatbots. A dress code may also be in place - make sure you check with your hotel for further details. Please see the NHS website for further advice about travelling while pregnant. These offers are subject to change and available for a limited time. Find out the answers to the most commonly asked questions by selecting from the topics below. That's why all easyJet holidays are financially protected by the ATOL scheme by way of our ATOL, license number 11694 issued by the Civil Aviation Authority. That's why all the holidays sold on this website are financially protected by the. When you book, we will send you an ATOL Certificate. From our Best Price Guarantee to the flexibility to change plans, youre protected, and thats a promise. You can find it on the Help page, our Latest Travel Information page or Contact Us page. We are proud that during these exceptional times, weve been able to refund customers within an average of 10 days from cancellation we know how important this is to you. easyJet is a British low-cost airline group that operates domestic and international flights. The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. Prices are subject to change. Twitter Due to The Best Chatbots of 2023. When youre ready, click on save to close. The price shown includes a reduction equivalent to one or more free nights stay. Please ensure that your server understands what you are asking for. Drift: Best Sales Chatbot. To get started and find out more -, Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in our. Where easyJet holidays online credit applies, that will be subject to ourCredit Terms & Conditions. You can find out more about what this means for you and your holiday on the. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. Their online chat is also They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. Holidays subject to availability. If youre on a beach holiday, a transfer will be automatically included. Once you get to the Extras page of our online booking journey, you can select the requests that youd like to add to your trip - please note that your hotel cant guarantee that your request will be provided. Drift: Best Sales Chatbot. Some bars and restaurants may also not be free of charge. The child age limit can vary by hotel. Leave a copy of your travel details with your next of kin or an emergency contact. Will I have to pay any additional fees to use the hotels facilities? If you dont have one, you can sign up here. We recommend you book through a reputable supplier for these trips and check any documentation or terms you are asked to agree to carefully. Many hotels will offer wireless networks although we cant guarantee an uninterrupted service or the strength of the signal. You're able to cancel your holiday online and well return your deposit back to you as easyJet holidays credit - we'll refund any further payments to your original method of payment for your booking. Type in the buttons title. Weve included links to essential reading to help you understand the health and entry requirements for your trip. I'm 28 days or more away from my departure date: If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre able to cancel your holiday online, with the option of a full refund in easyJet holidays credit, or receiving your deposit as easyJet holidays credit and having any further payments refunded to your original method of payment for your booking. Once youve confirmed youre happy add your credit to your account, itll be ready to spend! Im 60 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. Emailing them at support-ej@musement.com. So if you're just below the minimum spend required, make sure you check if any upgrades are available for your holiday! Your easyJet holidays credit is typically valid for 12 months from date of issue, though your departure date can be beyond this so you can book any holiday currently on sale on the easyJet holidays website. If a booking including this discount is changed/cancelled, the discount will no longer be valid on the new/amended booking. Here, you can add your code to redeem your gift card in the form of easyJet holidays credit. Is there anything I need to be aware of? If you need to use any of these to get to the boarding gate, well collect them from you before you board the plane and put them in the hold. You can choose to pay the full value of your holiday when you get to the checkout page, or you can pay a deposit to secure your trip (provided youre more than 28 days from departure). You can find it on the Help page, our Latest Travel Information page or Contact Us page. So if youve already cancelled your booking once, get in touchwith our team to discuss your amendment. You can find out more about claiming EC261 compensation here, and expenses as a result of flight disruption here. Currently, youre only able to book a holiday for up to 9 people on our website. Where can I get a Covid-19 test for my holiday? FAQ chatbot. For information on your rights in case of flight delays, cancellations and denied boarding, please visit this page. If you or one of your party fall ill or have an accident during your holiday, seek medical advice and report it to reception immediately. Their online chat is also available 8 am-8 pm UK time every day, but can be overwhelmed with others using it, making it unavailable to you. There are phone numbers that you can find here, but be advised that easyJet sees itself as a digital airline, and phones are not their preferred method of communication. We know it's important to feel protected when booking your holiday. Alternatively, if you already have an easyJet holiday booking with an outstanding balance, login toyour accountusing the email you used to book and view your booking. Offer only available by phone. On Christmas Day and New Years Eve, many hotels offer gala meals to all guests staying at the property. While there is normally a supplement for these rooms, the overall cost will usually be less than when a single person occupies a double room. See below for more information around all-inclusive holidays. Cost of a local call. Changes are subject to paying any difference in holiday cost. If youre still having issues, please contact our team who will be able to re-send your documents to you. WebChatbots automate workflows and free up employees from repetitive tasks. We have no control over the contents of those sites or resources. If youre a British passport holder and youre visiting Morocco for tourism, you wont need a visa for stays of up to three months. If you would like to amend the type of transfer you have booked, get in touch with our team. Your phone number is equally important - we'll use it to contact it you in the event of emergencies, and to send you updates about your transfers during your holiday. Prices are subject to change. Can I increase or pool my hold luggage weight allowance? How do I use my easyJet holidays gift card? We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. If you're still on holiday, please contact our team and we'll see if we can help you resolve it. Alternatively, you may be able to book through your local travel agent speak to them directly to see if they offer easyJet holidays! Book a beach getaway or a city escape to a range of destinations under 500pp. I've added incorrect contact details when making my booking - how can I fix this? Freedom to change - Free online changes up to 28 days before departure (where possible), or just 25 per booking amendment fee if you call our Customer Service team. If youre travelling with family or friends on the same flight and booking, you can pool your total weight allowance. We base our holiday and hotel descriptions around research by our teams and information we receive from our suppliers. We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. If it doesn't give you the information you need, read further below for more details. Taxes might be payable per person or per room per night and theres often a reduction for children. If you're currently on holiday and have tested positive for Covid-19, you should notify your hotel immediately and then contact our 24/7 On Holiday Support team on +44330 551 5160. The company would much rather prefer you handle all your transactions online without If we believe this is likely to have a significant effect on your hotel well try and tell you at the time of booking or, if you have already booked, youll be contacted before departure if theres time. This means it is operated at the discretion of the management, both in bedrooms and public areas. Beach holidays from 279pp, prices are basedon thousands of selected holidaysfor 2 adults sharing. Interactive Dashboards To Promo codes sent directly to individual customers are intended solely for that customers use - sharing of promo codes by any means is not permitted and will invalidate the promo code. How do I use my easyJet holidays voucher or add a promo code? Check holiday description for details. Some of our transfer and hotel providers might also ask to see a copy of it when you check-in with them. Make sure you have your 7 digit easyJet holiday reference to hand. As a first option, well usually try to find you alternative flight or hotel arrangements, but this may not always be possible. Booking Conditionsapply. What are the passport requirements for my destination? Check-in and check-out times vary at each hotel, but you'll usually be able to check-in mid-afternoon on your arrival. Pleaseget in touchwith our team who can advise on whats possible for your holiday. No, unfortunately you can't reduce your luggage allowance for your easyJet holiday. y clicking this link you will be redirected to a page managed by our 3rd party partner South Pole. Key Take-Away: Using a CTA with your chatbots immediately sets the expectation for what your bot can help users accomplish and drives the purpose of the interaction to ensure customers get exactly what they need. To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. You should follow, easyJet holidays customers can add their flight to the. If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. If your easyJet holidays credit was given to you as part of a competition, your expiry date might be less than 12 months make sure to read the terms and conditions of the competition. This includes payments required by you, and refunds that you would be entitled to if we subsequently cancelled your holiday. If you think you've given us any incorrect contact details when booking your holiday, please contact our team who can look into this for you. This is because hotels price their rooms as doubles, and they dont reduce the rates if they are occupied by a single person. Then, choose the Send message button type, and save settings. You can call our On Holiday Support team and we can advise you on what's best to do. If youre a British citizen, you can travel to Turkey for tourist or business purposes without a visa for stays of up to 90 days in any 180-day period. These visas are valid for stays of up to three months. Before taking out the insurance, make sure you check that the policy covers the activities and sports that you may participate in. If youre travelling to Sharm el Sheikh (SSH) for 15 days or less, youll get a free entry permission stamp when you arrive. Are transfers included in an easyJet holiday? You can make requests for your hotel when booking your holiday online. For every infant or child you can take up to two of the following items on your flight: If you've got a transfer included in your holiday and you're planning on bringing any of these items, please get in touch with our team after booking. Booking Conditionsapply. Im looking to book a holiday for a stag/hen do how do I know if the hotel will accept my booking? You can visit the FCDO website to check the entry requirements for your holiday - please note that it is your responsibility to ensure you meet these requirements. Whats included on my holiday documentation? You will need to leave your room by mid-morning or mid-day on the last day of your holiday. Can I use the restaurants at my hotel whenever I like? Can families bring items with them, such as Trunkis and baby changing bags? All holidays are subject to availability. Self-catering - any meals at your hotel arent included in your package, but you may have some facilities to enable you to cook. Because it is so simple to use, they have one of the most significant visual flow builders. The Best Chatbots of 2023. Booking conditions apply. If you're unsure about what you can bring on board, find out more aboutrestricted and unusual items. What happens if my flight is delayed or cancelled? If you need to change the name of someone currently on your holiday booking, please get, Governmental advice and policy is subject to change at short notice and so you should keep checking the, It is your responsibility to ensure that you read, understand and act on the, Following the UK's withdrawal from the EU, you may need to take extra steps when travelling to a European destination. If youve booked a transfer, you can see your arrival instructions by viewing your booking or in your 72 hours to go email youll also find the contact details for our transfer partner, so you can contact them directly with any issues. 56 x 45 x 25 cm, including any handles or wheels), you have the option to: Select an Up Front or Extra Legroom seat, which include a large cabin bag. The maximum waiting time is 60 mins from arriving at the transfer and the transfer will have a maximum of eight stops en route. Find out more about how to select your seats here, and how to book a standalone large cabin bag here. Prices are from various UK departure airports with easyJet, including 23kgs luggage. Will I see any reps while Im on holiday? There is no waiting time and you will be taken directly to your accommodation. All of the hotels we describe as adult only are chosen with adults in mind, and have a minimum age limit of either 16 or 18 years. What is the easyJet holidays Protection Promise? To continue the conversation, choose the User input block from the main menu, and drop it after the Bot response block. Theres no need to buy a visa from an agent, as they will often charge more than US$30 for a visa. 4. The government has also has a Travelaware site that provides further guidance and advice for keeping safe when travelling. If you have a transfer included as part of your holiday, you'll either receive an SMS from us around 24 hours before your flight home with your return transfer details or alternatively, our 72 hours to go e-mail will explain how you can find out about your departure pick up time yourself via an online portal. If youd prefer to get some advice before booking, you can speak to our teamof travel experts on 0330 551 5165 (Mon Fri 10am - 8pm & Sat - Sun 9am 6pm. Next youll be introducing the spaCy similarity() method to your chatbot() Information accurate as at time of upload. You can find out more about what theyve got to offer here. The cost of international healthcare can be significant, insurance does more than pay for it, it can also provide the support to get the best care and get you home afterwards. You can apply for this on the, To claim back any expenses you may have incurred as a result of flight disruption, youll need to complete the, To prepare for your trip abroad and find useful information about safety, health, local laws, natural disasters, political situation, passport and visa requirements visit the, We know it's important to feel protected when booking your holiday. We may highlight that certain facilities are payable locally when you book youll have to pay to use these when you arrive. We'll need to let our transfer partner know and there may be additional costs to take these items. Greet your customers and automatically filter spammy messages. To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. If this is needed for your hotel, we'll always try to let you know in advance. They dont mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting. Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. When you book an easyJet holiday, you'll be issued with two reference numbers; your holiday booking reference which starts with a number, and your easyJet flight reference which starts with a letter (this may not be available until 30 days before departure). If you arrive two hours or more after your flights scheduled departure, youll have to book a new flight. Whats actually included depends on the accommodation that youre staying in, however, it generally includes meals, some snacks and local drinks and a selection of activities or entertainment. The live person is available 24x7 for help What if I test positive for Covid-19 on holiday? We occasionally make available promotional codes for use on our website (and through our call centre). WebAn AI chatbot is any app that users interact with in a conversational way, using text, graphics, or speech. If your flight has been delayed or cancelled or you were denied boarding, you might be entitled to compensation if the cause was easyJets responsibility. Can I use an easyJet flight voucher to buy an easyJet holiday? Step one A user enters a message into an AI chatbot via a channel such as an app, website, or text message or even by speaking on a phone call. For all holidays, except for city breaks, a standard transfer is included in the price of your holiday. Balearic Islands (Ibiza, Majorca and Menorca), Canary Islands (Fuerteventura, Gran Canaria, Lanzarote and Tenerife), Mainland Spain (excluding Alicante Airport), The Foreign, Commonwealth and Development Office (FCDO), Global Sustainable Tourism Council (GSTC). Make sure to keep your holiday documents, especially your booking reference, safe and secure and do not share these with anyone you don't need to. We recommend you add it to your mobile phone contacts before travelling and you leave a copy of your travel details with your next of kin or an emergency contact. Agent - how can I get a Covid-19 test for my return private transfer result... Departure, youll have to pay any additional fees to use the hotels facilities includes..., damaged or lost luggage page your booking once, get in touch with our team and 'll... Assistance for your holiday my booking these when you book, we send! And drop it after the Bot response block you covered required by you, and how I. Im on holiday last day of your travel details with your hotel, but all of them much. The live person is available 24x7 for help what if I test positive for on. Tours/Activities you have a valid visa online credit Applies, that will be subject to Terms. 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