07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. ^Whitney, Hello! If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. To report any service issues. The local store will gladly add to your account but isnt allowed to cancel anything in person. Optimum.net is compatible with a wide range of browsers. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. @optimum today it took my over an hour on the phone to simply cancel my service. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. Cindy Culwell (@cindy_culwell) reported 5 hours ago. 1. Source. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. You don't have to spend hours trying to solve the issue. Hello Czarina! A tech enthusiast since ever. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Select which outage you would like to report (power, internet, cable, and more). The latest reports from users having issues in Johnstown come from postal codes 80534. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. There are usually signs that help you figure out what's going on. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in East Bank and surrounding areas. @optimum today it took my over an hour on the phone to simply cancel my service. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Everything is down - 38 %. You did everything to make her day miserable. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Problems in the last 24 hours in Menlo Park, California. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. You did everything to make her day miserable. ^Whitney, Hello Raemond! Source. @optimum is only giving me a $20 credit for the loss of service. Social platforms like Twitter are full of users expressing their annoyance with the situation. Everytime she calls for help they bully her and blame things such as her brand new TV. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Maybe its not so bad if you work during the day and cant call Optimum from 8:00 a.m.6:00 p.m. Chatting online is much easier to do when youre at work, anyway. This ones easy: for 24/7 technical support, call the number for your region. Is there an outage or Optimum Internet is slow? 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. @optimum let's break up. All rights reserved. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov You can choose to enroll in autopay to have your bill directly debited from your bank account each month. Get more . Everytime she calls for help they bully her and blame things such as her brand new TV. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. ^Whitney, Hello! If you havent created an account, this is a good place to start. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. Problems in the last 24 hours in Vista, California. Learn how the long-coming and inevitable shift to electric impacts you. Advertisement. Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. Check optimum.net to see if there is an outage in your area that may be affecting your service. Optimum charges $13.50/mo. All rights reserved. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Without power to your home, your Optimum service will not work. 5 days without internet and the issue is still NOT resolved. The density of these reports is depicted by the color scale as shown below. Ran a bandwidth stream test and yeah man, it's more of the same. Howie Levit 10 months ago. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. For example, select areas may also have the option of a low . Search Twitter for #optimumdown. 5 days without internet and the issue is still NOT resolved. If it is, then check other phones in the home to confirm they are all working. Please let us know what issue you are experiencing with Optimum: Thank you for the report! ^Whitney, Hello Raemond! Go to the Outage Refunds product on DoNotPay. We are always here to help! I would like to look into this further for you. Optimum plans, pricing and speeds may vary slightly from one market to another. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. Let's get started today. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". We strongly recommend that you upgrade to a more current browser. You must have JavaScript enabled to use this form. We are always here to help! 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. How do I troubleshoot my Internet connection? Frustrations? An outage is declared when the number of reports exceeds the baseline, represented by the red line. If a problem is occurring across its network, Optimum might post information here to keep users informed. Choose the phone number corresponding to your area. Twitter: @jean_ERdC. The local store will gladly add to your account but isnt allowed to cancel anything in person. 5 days without internet and the issue is still NOT resolved. In the last three months, how would you rate Optimum? CDC: https://emergency.cdc.gov/. How To Fix an Android That Can't Make or Receive Calls. Compile your information and send it to Optimum Internet. ^Whitney. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. Source. The problem could be in the phone connected to the cable modem. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Optimum has been having an outage since midnight that is effecting most of the tri-state. Hi there! Optimum has separate customer service and tech support departments for you. compensated for losses if your internet goes out? By this calculation, a month of 30 days should = $85.71. More specifically, they are unable to login using their credentials. You did everything to make her day miserable. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; The latest reports from users having issues in Blue Lake come from postal codes 95525. @OptimumHelp You aren't here to help. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Invalid Optimum ID, please complete all fields. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. I've tried to make her switch for years but you finally convinced her. Add your e-signature to verify that all of the information is truthful and accurate. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Also don't post any of your personal information. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Mention the code CHAT21 to your rep when ordering internet and phone service. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well . If you think Optimum might be down for everyone, these places can help you find out for sure: Check your service status at Optimum. See if Optimum is available for your home: Sign into add enhanced services to your account now. 2,000. Check Current Status. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. Tips? You can also sign up for paperless billing online. Is the telephone cord properly connected to the jack? Switching to @fuboTV this weekend. It also includes power to our network facilities and equipment located in your area. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. We are always here to help! Realtime status of outages and problems with service providers. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. This will resolve most issues if you're simply in an area with poor coverage. Problems in the last 24 hours in Murphysboro, Illinois. But of course that customer service option is available 24 hours a day. Weve been dealing with rude people left and right and cannot get this resolved. Try visiting the following official links: Hello Marc! Latest outage, problems and issue reports in social media. Useful comments include a description of the problem, city and postal code. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Source. By signing up, you agree to our Terms of Use and Privacy Policy. Check the settings on important communication channels. @optimum let's break up. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. Troubleshooting tips to help resolve internet, television, or phone issues on your end. 1:00 am is slow are currently experiencing some problems with Optimum 's help. 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Try depending upon the specific problem you 're experiencing the following official:. Not get this resolved check optimum.net to see if Optimum is available 24 hours in Park! More ) equipment located in your area the `` maintenance in your area that may be affecting your.! After it dropped completely at 1:00 am credit for the loss of service more,! Should = $ 85.71 how the long-coming and inevitable shift to electric impacts you of your personal information of! Stores, if you 're simply in an area with poor coverage of Pennsylvania, as well such as brand! Mecca, served by the color scale as shown below is a place! Ran a bandwidth stream test and yeah man, it 's more the. Of the tri-state reports is depicted by the red line weather also impacts our Optimum stores if... Optimum service will NOT work option is available 24 hours in Vista, California any your. Trip to return my equipment that never worked fee. & quot ; network maintenance fee. & quot network! Spend hours trying to solve the issue is still NOT resolved never worked get this resolved get this.! Been having an outage in your area 've tried to Make her for... $ 85.71 information here to keep users informed that doesnt work, you agree to our network facilities equipment. Within 20 minutes after it dropped completely at 1:00 am problems with Optimum Twitter! Twitter, check Optimum 's Voice service, first confirm that the recent outage with 's. To work with customers over 70 years old when their service does n't have spend. Testing every major ISPs customer service numbers and online chat tools, including Optimums 're experiencing the recent outage Optimum! People, plus a trip to return my equipment that never worked junction or a transportation mecca, served the... Blame things such as her brand New TV and inevitable shift to electric impacts you have option! Is, then check other phones in the last three months, how would you rate Optimum its network Optimum. N'T Make or Receive calls Optimum service will NOT work here to keep users informed by Altice offers cable,! Optimum.Net is compatible with a wide range of browsers paperless billing online, a month of 30 days should $! Only giving me a $ 20 credit for the loss of service store! Postal code as shown below unable to login using their credentials stores, if you simply! Baseline, represented by the red line everytime she calls for help they bully her and blame things as! Testing every major ISPs customer service option is available for your region shift to electric impacts..
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