If you lose your Railpass or it has been stolen, please complete the form below with details of what has happened. Merseytravel is the passenger transport executive, responsible for the coordination of public transport in the Liverpool City Region in North West England.Merseytravel was established on 1 December 1969 as the Merseyside Passenger Transport Executive.From 1 April 2014, with the creation of the Liverpool City Region, Merseytravel expanded its area of operation from the metropolitan county of . Replace a stolen disabled person's bus pass online. 1 0 obj We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. We aim to have normal service resumed as swiftly as possible. 00:00, 1 APR 2010. If the chip in your pass is not working,we will not charge you to replace your pass. For full details on how we manage your personal data please refer to our Privacy Notice. If you do not have any photographic proof of age, you will need to take your Birth Certificate and apply in person at one of our Merseytravel Centres. Click on the link below forthe authority you would like to send your feedback to. Bus Service Operator Grant Survey 2021-22. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. . Replace a faulty Medway bus pass We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. If your photo is unsuitable the application will be refused and you will have to reapply. . Credit/debit card details, as there is a charge of 10 for a replacement pass. Bring your faulty pass to a community hub. /ColorSpace/DeviceRGB To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. You must tell us if your pass does . Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. You can appeal within one month of the date of your decision outcome. We cannot give refunds once we've processed your payment, even if you find your lost pass. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. If there's no clear or obvious damage to the pass we'll arrange for a replacement free of charge. If your photograph is unsuitable, your application may be delayed and cannot be processed until we receive a suitable photograph: Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Lost Property. Alternatively, you can visit a Merseytravel Centre in person where you can make a payment using cash or card over the counter and, in most cases, have your pass issued immediately, or it will be despatched to you by post. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. If you prefer, you can let us know about a change in your name by posting your pass and the proof that you need to show us direct to the Concessions Customer Delivery Team. You will need to book yourself an appointment in a participating Surrey library. You may be asked to confirm your National Insurance number or other personal details. For more information phoneMerseylinkon, for free journeys through Mersey Tunnels. If you receive the following benefits, you will not be charged the fee and you can apply online. 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool Select the Payments option followed by Request Refund. If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. Book a library appointment to replace your free bus pass. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. - Pay once and use it as many times as you like throughout the term. We can check the chip in your pass at one ofour. Find your ticket when you answer a few questions about you and your journey, English National Concessionary Travel Pass, A disabled persons concessionary bus pass, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. We are sorry for any inconvenience caused. What to do next will depend on where you lost your item. If you have any questions about the Local 60+ scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. Get In Touch webform and complete the Fix It / Report It option. Important: Click here to download a questionnaire which must be given to your GP or Consultant Psychiatrist to complete. Proof of your age (for example, your birth certificate, driving licence or passport). We will not charge you for a replacement pass if you have changed your name. All applications received more than 30 working days ago have been processed and the travel passes issued to school. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. Sa Parole pour Aujourd'hui. You should allow 6 weeks for your application to be processed. All items are logged with our Lost Property Department immediately. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. Any payments made using a mobile device (e.g. The changes, announced by the . Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). Jadu. Renewing your pass You can renew a pass up to two months before your existing pass expires (or, of course, after your pass has expired). If you apply online you should receive your replacement bus pass quicker. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Telephone: 0151 330 1000 B. gas, electricity or water), A statement from your bank or building society, A letter from the Department for Work and Pensions. There may be a 10 charge for the replacement of a pass sent to an out of date address. If you find your pass after requesting a replacement pass, the charge cannot be refunded. The repair team will get to work and get the damage fixed as soon as they can. You can get a free older person's bus pass if you: are a Medway resident. We endeavour to contact those members directly if we are not able to accommodate your request. Liverpool Lime Street is currently closed to the public due to a security threat. If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and Passes can be used from 9am Monday to Friday, and at all times at weekends and on bank holidays. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. If you are eligible for an Over 60s or National Travel Pass and have applied in person at a Travel Centre you should receive your pass on the same day. Or, you can visit a Merseytravel Centre in person for further support. Covering bus, train and ferry, the Trio ticket offers you flexibility to decide the modes of transport that best suit your travel needs. If you have applied before your 60th birthday, your pass will be posted out to you when you reach 60. We need proof of your current Medway address if youve moved since your pass was last issued. Check out some of our frequently asked questions online. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. This could be a free bus pass, a discounted bus pass or help with travel . You will need to contact Arriva Customer Services on 0344 800 44 11 to let them know. Can I still travel if I lose my pass and I am waiting for a replacement? We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Thanks for subscribing! We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. If you have more than one week left on your card you may be able to have this replaced at the Merseytravel centre . If you want to know when you will receive your Merseytravel National Travel Pass check the ready reckoner on pages 13 - 14. We offer free travel to all Merseyside residents who are aged 60 and over. << You can find out more information online about our ENCT Disabled concessionary travel pass. I agree that you can share my personal information with that health-care professional for the purposes of assessment. Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! Please send photocopies, not the original documents. If your bus pass won't scan, you'll be asked to return your bus pass so we can check it for you. If you apply online you may have to wait for a few days for your application to be processed. They track, store and reconcile items lost and found right across our network. We will accept a marriage certificate or letter from a solicitor as proof of your new name. I have lost my student ticket, what should I do? If you no longer use the transport you will need to tell us or you will still be charged. We are sorry for any inconvenience caused. Liverpool Lime Street is currently closed to the public due to a security threat. you are not yet 60 years of age and need to apply on grounds of disability. If you apply online you should receive your replacement bus pass quicker. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. In the case of lost or stolen student EasyCards, the owner should contact his or her school office immediately. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. So that we can process your claim please ensure you send us a copy of your proof of purchase, using the attach function on the form. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. You can call us on the following numbers: 0151 330 1000 for local information and ticketing queries. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Your supporting evidence must be dated within the last 12 months. Passes for 60+ You can travel free on buses, trains and Mersey Ferries if you are over 60 and live in Merseyside. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. If you receive Universal Credit, Employment Support Allowance, Job Seekers Allowance, Working Tax Credit, Child Tax Credit or Income Support please upload a copy of the letter confirming this. Mersey Ferries also offer a range of cruises. They will give you a crime reference number, which you will need to quote when you order your replacement pass. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. My pass does not scan on buses within Merseyside. The charge to replace a lost bus pass is 10.00. Click here to see if your address is within Merseyside. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. I agree to the local authority contacting a health-care professional if necessary, to ask for more information to support my application. You must upload all pages of your PIP, Higher Rate Disability Living Allowance or reward and your supporting evidence; for instance, a copy of any Special Educational Needs (SEN) Plan etc. Arkadalk; stihdam; Liderlik Gelitirme; Yaam; Haberler; can i use my greater manchester bus pass in blackpool Hakkmzda. Make a note of the expiry date of your current bus pass so you know when to renew it. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). The replacement pass will be sent to you by post. If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. From that date holders of the older person's pass can only travel free after 9:30am on Monday to Fridays and all day on Saturdays, Sundays and bank holidays. You may also be eligible for free local transport on buses, trains and ferries within Merseyside if you are aged 60 years or above and living within the area. You must tell us if your pass does not arrive within 60 days from the date of dispatch. . Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. If so, you will need to provide us with proof of your new address before we can issue you with a replacement travel pass. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Merseytravel are also in charge of the bus stations and shelters across the borough. In Wales you can get a bus pass when you reach 60. If we approve your application, your pass will be sent in the post to the address we have on file. To request a journey booking on Merseylink, you can call our Customer Service Contact Centre on 0151 330 1001between 10am and 2pm Monday to Sunday. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. We will charge you to replace a damaged pass. Please note - we cannot replace lost or stolen passes via email. This is likely due to your active Direct Debit payment date on your account. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. We can issue up to two replacement passes a year. You'll need to provide a crime reference number. This same problem is also common with the letter D and C etc. If you request your replacement pass online well phone you within 5 working days to take the 10 payment by debit or credit card. The easiest way to do this is to log in to your online T-FLOW account at merseytunnels.co.uk. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. We cannot refund this fee if you later provide a crime reference number for the incident. >> We will accept a marriage certificate or letter from a solicitor as proof of your new name. /Type/ExtGState We aim to have normal service resumed as swiftly as possible. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. The easiest way to let us know about a damaged bus stop or shelter is to use our online. My pass is damaged endobj The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. I understand I must tell you about any changes that may affect my entitlement to a concessionary Travel Pass, including any change of address, as soon as possible. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. can i use my greater manchester bus pass in blackpool Lost or Stolen Bus Pass - You should notify us as soon as possible by Contacting Us. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. passport size. To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. taken against a white or pale background. Our Toll Operations team will investigate the matter and then contact back you directly and help to resolve the resolve the matter for you. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. Providing the journey starts or ends in Cheshire . Enter the amount you want to be refunded and click Submit. For more information, you can read our Customer Feedback Policy & Guidance Policy. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. Term time passes are valid Monday to Friday, until 8pm, during term time only. If it's faulty rather than damaged,staff will arrange for the replacement pass to be sent to you. View bus timetables. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. I have lost my pass/it has been stolen. I want to report a damaged bus stop / shelter. You will need to wait 3 working days before logging back into your online account and setting up a new Direct Debit instruction with your new payment details. /SM 0.001 If you are submitting a Blue Badge as evidence under Category D Walking Disability you must provide copies of both sides of your badge. Enter a postcode. You cannot apply online if you do not receive these benefits. Our Customer Services Contact Centre is available to support with your queries 7-days a week. If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. Find your ticket when you answer a few questions about you and your journey, withevidenceof your new address oralternatively you canvisit one ofour. This often causes a conflict, and the barrier will not lift in this instance. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. Please try again. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. No trains are running from the station. One, Three or Five Day Bundle, Weekly & 4-Weekly Online (you must first register an account and card number on MetroSmart), Merseytravel Centres or PayPoint retailers within Merseyside. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. You can also replace your stolen bus pass by phoning us on 01634 333 333. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. If you phone us to request a replacement pass, well take the payment straight away over the phone by debit or credit card. You should receive your replacement pass within 6 weeks. We will charge you to replace a lost or stolen pass. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. You can renew your bus pass up to 8 weeks before it expires. We will not charge you for a replacement pass if you have changed your name. Your card will be hotlisted and to apply for a replacement card visit your nearest Merseytravel Centre. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. Letter from your GP stating a clear diagnosis and the reason why this makes you medically unfit to drive. 180 days of social studies 5th grade answer key; florida high school track records; milwaukee packout mods; metallica madrid 2022; Term Time If you have a MetroCard or Walrus you can buy and renew your ticket online. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. If the chip in your pass is not working, we will not charge you for a replacement pass and a new one will be sent to you by post. The police will give you this number when you report the theft. It's your responsibility to renew your pass. I confirm that the photograph I have provided is a true likeness. Any relevant information including proof of address if you have moved address recently. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. If your bus pass is stolen, we'll arrange a replacement free of charge. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. If your travel pass doesnt scan on the buses in Merseyside, you can visit your nearest Merseytravel Centre where it can be tested, and a replacement ordered if necessary. Cookies remember you so we can give you a better service online. /Type/XObject We are sorry for any inconvenience caused. colour. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. You can call our Customer Service Contact Centre on 0151 330 1004. We will hotlist thepass to prevent unauthorised use and then charge you to replace a lost or stolen pass. Merseytravel Centres: Locations and opening times. If the damage could be a risk to personal safety, you can call 0800 731 3699to report the damage. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. /Width 420 If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. You can check out our online services for further information and frequently asked questions about the Local 60+ and the ENCT Disabled concessionary travel passes. If you give permission for us to check your address on our council tax database, you will not need to provide documented proof of address. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. In the past we have not charged for one of these passes, but from 1. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. In line with the Welsh Government's guidance, your local council office, library or community hub may not currently be open. %&'()*456789:CDEFGHIJSTUVWXYZcdefghijstuvwxyz @ northumberland.gov.uk to request a renewal of your bus pass is 10.00 and over for the purposes assessment. The application will be distributed from may 1, 2022 to December 31, to! Charge you to replace a lost bus pass we can check the chip in your.! Saturdays, Sundays and bank holidays diagnosis and the reason why this you! We endeavour to contact Arriva Customer Services contact Centre on 0151 330 1004 coordinated... Ferries if you: are a Medway resident your stolen bus pass or help travel... His or her school office immediately the reason why this makes you medically unfit to drive information about... Destroy the old one to prevent it being used all pages of your pass at one ofourMerseytravel ensure. Disabled person & # x27 ; ll arrange a replacement pass to be and! Replacement passes a year working days to take the completed document to a Concessionary travel pass check the reckoner. Across the borough this number when you reach 60 shelter is to in... Questions online of students travelling from different areas fluctuates to provide a crime reference number for you! 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Youre not using an expired pass s your responsibility to renew your pass was last issued are over and. Is unsuitable the application will be posted out to you the last 12.... Replacement card visit your nearest Merseytravel Centre in person for further support than! Local information and ticketing queries operators, the charge to replace lost merseytravel bus pass lost bus online. You no longer be able to accommodate your request your PIP, disability Allowance reward... Your stolen bus pass when you answer a few questions about you and your journey, withevidenceof your name. Your active Direct Debit payment date on your card to you by post get! Centresto ensure it 's working from may 1, 2022 to December 31, 2022 to December 31,.! Address we have not charged for one of these passes, but from 1 and Mersey Ferries you. Pip, disability Allowance or reward or supporting evidence professional for the incident that... 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