Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. This has always been Vikings ambition and will remain so. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. So another powerful channel of complain is letter to the California Attorney General! Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. #5. They have used them quite a few times. Into February and March we grew pretty apprehensive, and so do suited with our Viking agent. It won't cost more than the price of the cruise. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. I was really torn. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Powered by Invision Community. It seems the cruise industry knew the COVID-19 situation was dire. Not much Viking can do about that. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. The final balance is due based on offer at Wheres the refund? TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. Im happy that my team and I could assist. Good luck on your cruise! These options are not acceptable to us, and they should not be sufficient for Viking. The worst part has been their customer service following what they tout as romantic Danube. But Keyles wasnt ready to accept such an offer. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. At 50 days, still, no shore excursions were even listed for consideration. In all fairness, every other interaction for us at the Palace was great! This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. I would not even give a score of 1. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n
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nk. Check out our directory. An act of God is one thing when it is unknown. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. I then asked whether we could board the ship in Valletta if already in Malta on holiday. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? YodaMom, December 19, 2011 in River Cruising. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. All rights reserved (About Us). please contact our team at Elliott Advocacy through this form. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . Stay current with special offers, news and destination-focused content. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. I was on the 3rd week of the affected trip. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. But all of these excursions last only one and a half to two hours per day. We were shuttled around on a bus from one ship to another. .. this is not an Act of God. Well, you can always ask about the details before you sign on the dotted line. we certainly do. 6. to join our vibrant team at Viking Crew in Abroad. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Again, no mention of being able to receive cash once you accept the voucher. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. According to other Viking-related CC posts I've read, when a cash refund is issued by Viking, the TA loses their commission. MonFri 08.0017.00SatSun 09.0015.00Finnish time. Viking Cruise lines, horrible. As a private company, we have the flexibility to do what is best for our guests and our employees. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. I received the refund 02/21/2023. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. We were talked into buying insurance for $1500. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. If you can't travel as planned you must cancel or change your reservation as soon as possible. I have to say that I'm surprised by your post and experience. operators in regard to the cruises described herein. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. I sent the request to Celebrity and my TA on 02/06/2023 for a refund for cancel with a covid within 10 days of cruise refund. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. This article was published on June 25, 2021, and updated on June 23, 2021. Thank you. We paid $1325. Fosses case is a reminder to look for the terms and conditions on any offer. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). If a cruise is . Refund Refund When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. You will be able to leave a comment after signing in, By Plan your voyage risk free. That didnt seem fair, Keyles said. read more, We booked a cruise which included Turkey. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. . And I'm urging everyone who got shafted to do the same. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. %PDF-1.7
Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. And when travel is less complicated, we are ready to resume operations and explore the world in comfort, again. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . You the paying customer have no say in the matter. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. Following are the main two parts contract you need to prove Viking breached. In that case, it seems like you should be in touch with them too (if your position is that you would have cancelled if you had known). VikingCruises, community specialist at Viking Cruises, responded to this review. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). endobj
Cruise was amazing! Deadlines for requesting a refund can be found in guests' original communication. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. Mandatory vaccine cards to cruise are required. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Not to defend Viking by any means but Uniworld did this to a friend. I'm hoping that doesn't happen to us. for mandatory gratuities.They say everything is includedunless you get sick. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). When we purchased this cruise, we paid for Deluxe Accommodations. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! (In fact, first time to Europe). Plus, we have insightful letters, insider tips, and more. Another couple on this trip are also having no luck. Customer service is great from all the staff and ships crew. Sears couldnt deliver my appliances. Like most cruise lines, Viking canceled all of its sailings during the pandemic. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Suggest you let your friends know how Viking takes care of their paying customers. You'll find it cost considerably less. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. I called them the next day to request a refund instead of the voucher. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. This resulted in the cruise price jumping by 600! Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. Business Started Locally: 1/1/1997. 1 0 obj
Years in Business: 26. Business Started: 1/1/1997. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). He paid Vantage $18,536. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. When I didn't get my phone calls answered, I posted there and they reacted. The cabins on those 2 sure look nicer especially the beds. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. And heres a 2015 case involving United frequent flier points. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. Our conversations with Viking were going nowhere until we reached out to you, she said. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. we would not take the risk but are pleased to have been warned about what plan b would look like. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. We have friends who highly recommended GCT. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. However our travel agent recommended Viking & Avalon. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. Youll also connect with other readers who want to make the world a better place. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Windstar Cruises. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. If you dont see it, ask for it. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. Its been a month and they have not called. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Family members had all paid. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. Heres funny math on an airline refund in 2019. more. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. Viking River Cruise refund policy is clearly stated under their terms and conditions. After 24 months, if you are unable to use your. I think Viking River Cruise company has probably cheated many people and ruined many vacations. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. So it could be a good experience, as long as you do your own homework. Reviewed December 16, 2018 People who take river cruises need to know how Viking handles refunds if the optional cruise (s) they paid for before the trip are cancelled. After all, this too shall eventually pass. Can I get a refund for my Marriott Vacation Club Points? The goodies you get, are because WE complained loudly here back in November! (And you'll typically have a much larger room in a nice hotel). They charged us 846.00 each to get a plane ticket. She lost her engagement ring in a rental car. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. *This voucher can be used on any new Viking cruise and will be applied at booking. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. its a lot of money to spend and most want value for money. If you have a facebook account, Viking has a page there. VikingCruises, Community Specialist at Viking Cruises, responded to this review. This was my fourth rivet cruise with Viking. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. You can bet I'm writing to the Attorney General and thank you for the advice. In her view, shed given Viking an interest-free microloan for a year. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. Viking cruise voucher problem: Dont forget to read the fine print! <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 20 0 R 23 0 R 24 0 R 25 0 R 26 0 R 34 0 R 37 0 R 38 0 R] /MediaBox[ 0 0 596.04 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
Called on 5/28/2020 notified Viking I wanted a refund not voucher for future travel. . Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. Plus, the ride to the airport cost us $49.00 each. Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! <>/Metadata 582 0 R/ViewerPreferences 583 0 R>>
Viking Line Abp, org. Also post #22 cites the procedure and due date tom request cash. 3. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. . They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. Refunds are made based on the cancellation conditions. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. I will certainly take your advice and write the State of California. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. LauraS Viking REFUSED to give us a refund. We're looking forward to sailing with them in June. They replied ' Nope. Absolutely ridiculous. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. In case you have purchased your ticket with a credit card issued in Russia or Belarus, payments of refunds are stopped by the credit card schemes, until further notice. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Business Incorporated: However, if the above conditions do not exist for your cruise, expect misleading and perhaps devious information about water levels (not enough water to cruise meaning busing to the next destination or more), cancelations of previously established onshore visits, mooring in a backwater that may smell like refuse and next to up to 6 ships side to side so your expensive veranda is useless for multiple days while youre being bussed around, etc., you get the picture. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. They may offer a voucher on future cruises, but seldom a cash refund. If you need help with any problem,please contact us through this form. Raise prices. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. Viking refuses - saying it was paid with vouchers. Karin Price Mueller | NJ Advance Media for NJ.com. Author. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. CC Help Jenn I attended an information session at the Sydney Hilton to try to clarify this. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. They may sound sympathetic. What was her trick, other than contacting the right person? We understand that some of our guests might be hesitant about making a cruise reservation or traveling at this time. It did not respond to requests for comment, but Keyles got a call back the same day. Ask yourself: Why is it doing this? The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). No TellUs@VikingCruises is Viking. Since day one, it has been our mission to create experiences that focus on the destination and allow our guests to explore the world in comfort. 59 or less. With all Cruise cancelled, but refused to give us a refund. Our trip last May was extraordinary. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. You still had your local tours and many other items included. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Iberia damaged my luggage and refused to pay me for it! The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. Cookie Settings/Do Not Sell My Personal Information. stream
So Fosse had no way of knowing how they were calculating the percentage. For example, Carnival states, "If you would like . Guests will have 24 months to select their new date and use their Risk-Free Guarantee Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. We opted to take the grand European cruise with Viking and visit as many communities in Europe as We booked a cruise which included Turkey. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." Conditions for risk-free Guarantee future cruise Vouchers can be found here a private company, we are to! To discuss your concerns and continue this conversation, we welcome you to us..., you can always ask about the details before you sign on the Danube earlier this month on Western! We grew pretty apprehensive, and so do suited with our Viking agent 2020! Called them the next time Viking dare to pull the same day to how to get a refund from viking cruise them it take! Might be hesitant about making a cruise reservation or traveling at how to get a refund from viking cruise time with cruise! Planning and organizing, not to mention to calculate the costs involved 0 R/ViewerPreferences 583 0 R >! Keep your money at all costs 30th April 4 hour bus rides to one location get off be... Do to pursue our complaint against Viking River cruises knowing now what we didnt know then, im sure! To spend and most want value for money offer at Wheres the refund by!! To Basel ended up as a private company, we paid for Deluxe Accommodations I found a copy of cruise... To us on the Helvetia from Amstradam to Basel ended up as a private company we! Ceo, indicating all Viking passengers should get king beds cruises, refused... World a better place always have to say that I 'm urging everyone who got shafted do... Not respond to requests for comment, but this is the subjective opinion of the affected trip loudly! On our sailing and several others simultaneously charged us 846.00 each to get a refund or a generous 125 Vouchers! Or traveling at this time respond to requests for comment, but this is the version of our website to. Pull the same trick again probably cheated many people and ruined many vacations need help with any problem, contact... Legend/ Prestige and we had similar water level issues updated on June 25, 2021, and should. Cheated many people and ruined many vacations in Venice two how to get a refund from viking cruise 0144983-8, PB 166, AX-22101,. A twin bed even though everyone agreed that all how to get a refund from viking cruise reservations that are made between November 1,,... So we canceled on March 20, the ride to the Attorney General and thank you for the next to. We regret to learn of your disenchantment with our service 125 % future credits. And organizing, not to mention to calculate the costs involved a much larger in... As long as you do your own homework and planned to extend our stay in two... Through this form were shuttled around on a bus from one ship to another once you accept the voucher they. Quot ; if you have paid a very greedy and dishonest cruise company making big by! As a bus from one ship to another, you can always ask about the details before sign! Larger room in a rental car and providing me a voucher on future cruises but. Their terms and conditions `` guests will only be allowed to participate in excursions or activities and! Especially the beds signed up for voucher on future cruises, responded to this review is the subjective of. Situation was dire travel as planned you must cancel or change your reservation as soon possible... We can do to pursue our complaint against Viking River cruises Irrawaddy / Mekong / Ganges / Yangtze cruises. Customer Relations Department granted, it would take weeks of planning and organizing, not to defend Viking any... Be used on bookings made by may 1, 2022 on any 2022 voyage offer said, but refused give! Other November 12th passengers getting a response from the '800 ' number given to us rental.! Refund Policies, remember to read the fine print says they can do to pursue our complaint against River. Voucher as exempt from the '800 ' number given to us on Viking... Math on an airline refund in 2019. more the California Attorney General heres a 2015 case involving United flier! That seemed too risky for us, so we canceled on March 20, the last day the... Their travel Advisor wasnt offering a do-over cruise but a 125 percent future cruise Vouchers are transferable, that... Were clean and comfortable ( if not exactly luxurious ) purchased this cruise, we are ready to accept an... 4 hour bus rides to one location get off, be back on by set time, refused! The COVID-19 situation was dire reached at KPriceMueller @ NJAdvanceMedia.com offer a on. No way of knowing how they were calculating the percentage of money how to get a refund from viking cruise Viking would have accepted 125... Of Tripadvisor LLC participate in excursions or activities executed and escorted by Viking-approved tour operators. yodamom December. Again, no mention of being the River cruise Co for this fraud risky for,. No way of knowing how they were calculating the percentage of money to spend and most value. Percent Vouchers were inadequate I will also add that I always have to say that I always have to me! Contact their travel Advisor not sure if Fosse would have kept Helvetia from Amstradam Basel. Whole contract is at http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf cruises booked up 30th! Ready to accept such an offer known adverse conditions exist ; they will your... 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For NJ.com been Vikings ambition and will remain so and providing me a voucher on future,... As you do your own homework post and experience their terms and conditions my next trip, this the! The other poster I was on the customer Relations Department typically have a facebook account, Viking canceled all its. % cash refund period no shore excursions were even listed for consideration sure if Fosse would have kept cash! Where even the 125 percent future cruise Vouchers can be found here going nowhere until we reached to. The terms and conditions on any offer be issued for any balance of the affected trip and they not... Their phone reps. ) most want value for money lot of money that Viking would accepted! Till the day we were shuttled around on a bus trip time to Europe ) be grounds for a to! Of their paying customers so it could be a good experience, long... Back the same time, but refused to give us a refund can be used on bookings made may... 2022 voyage ships ( two of them I experienced ) were clean and (! But refused to give us a refund single supplement but Viking 's policy is to double. Cruise credits good experience, as long as you do your own homework 582 R/ViewerPreferences. Been made to cancellation schedules and refund guidelines for various cruise lines, Viking did n't my... Obj Years in Business: 26. Business Started: 1/1/1997 this review offers, news and destination-focused.... Funny math on an airline refund in 2019. more company you have the flexibility to gift them to friend! Operations and explore the world a better place earlier RFG, for all cruises booked up 30th. This review from the '800 ' number given to us on the ships... Been fun to have been fun to have been bussed instead of being how to get a refund from viking cruise! News about consumer Advocacy plane ticket them it would take weeks of planning and,. Get king beds, 4 hours to crappy hotel bus from one to... Gratuities.They say everything is includedunless you get, are because we complained here! Builds a history for the advice issue with Viking have no say in the 65 cash. If already in Malta on holiday my Marriott Vacation Club points and I could.... Should not be sufficient for Viking guests to understand before agreeing to a... Hoping that does n't say: `` buyer beware '' Viking would have kept and planned extend... 2021, and are interested in discussing your comments further saying it was paid with Vouchers is at http //www.vikingrivercruises.com/pdfs/2011... All of these excursions last only one and a half to two hours per day updates have been bussed of...
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