Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Find the compatibility list for drives, USB devices, and network peripherals. The system is processing. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. You can estimate your units manufacturing date yourself by the serial number specified on your product. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Synology retains and reserves all right, title, and interest in the intellectual property rights of the Product, and no title to or ownership of any intellectual property rights in or to the Product, any accompanying Software or documentation and any other goods provided under this Warranty is transferred to Customer under this Warranty. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Timing All Synology Channel products are sold with 1 year remote support. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. RackStation RS818+/RS818RP+ Highlights Quad-core 4-bay NAS with AES-NI support, with over 1,099 MB/s reading and 401 MB/s writing performance PCIe slot for optional 10GbE add-in A purchase invoice is not required, but helps to determine the actual time of device purchase. 5.6 Attorneys' Fees. 2 Year Warranty: Means 2 Year straight replacement. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Open the app and tap the number to approve the sign-in. Additional accessories, including hard drives and RAM modules, are not covered. Product Registration and Extended Warranty. Al Ghubaiba ( Green Line). DSM/SRM/Firmware Update: 2 Year Warranty: Means 2 Year straight replacement. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The table below provides you an overview of the current support status of all our products and accessories. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. The resulting warranty is dependent on the original warranty term of the device being registered. Drives found physically damaged or miss handled will be rejected by Synology. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. Do I need to register my product for warranty? This service will offer direct and advanced replacement services. Product Warranty: 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. Check your email A 6-digit verification code was sent to . Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Disclaimer: I had to dash before trying to read the user guide and forums to find the answer myself. Yes, you may register the product at Synology portal, but product serial number and purchasing invoice will be enough for warranty claim. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. We also handle the complete migration of the old device to a new device. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Extended Warranty Plus is available starting today in select European countries and North America. Reach Out to Us Get technical support or send us an inquiry. Product Name Find your Synology product Product Availability Generally Available The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. Find the spare parts of your Synology product. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. The maximum warranty extension on Synology is 5 years. Customers wishing to activate it can do so within 90 days from device purchase either through their Synology Account dashboard or directly from DSM (7.1 version and above). Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. Copyright 2023 Synology Inc. All rights reserved. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. You will need to present the receipt or invoice as proof of purchase. The table below provides you an overview of the current support status of all our products and accessories. While trying to add a DDNS, I see I need to have a Synology.me account. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. Infrastructure security Manage Security Services Online To synchronize your licenses with MySonicWall, click the Synchronize button. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Synology local dealer can assist you if data is in recoverable condition. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. :D T Twisted World @twisted_world* Aug 04, 2016 The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. If my data stored on Synology are missing, can I ask Synology to recover my data? End of Life: Future firmware, software, and security/vulnerability updates are discontinued. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. Press question mark to learn the rest of the keyboard shortcuts. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Once you have determined your service category you can refer to page 2 for the replacement process for that service category. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. Africa Asia 3.4.1 General Replacement Service. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. You may see our New Product at Product Support Status. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. Stay up to date! Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. 4.1 Force Majeure. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Refer to the Product Phases section in Synology Security White Paper for details. Synology sent a sign-in request to your Synology Secure SignIn app, but you denied it. Your location was changed successfully. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. Does the warranty period start over after repair or replacement? I bought this NAS from another country, Can I contact any local distributor for warranty? 2 Follow step 1 of the Install Drives section to open the case. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. Slide to complete the puzzle . YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. International shipping may be required depending on the Customers location, and Customer shall be responsible for customs duties, clearance, and all other charges related to the replacement service. Antivirus by McAfee (Trial) Antivirus by McAfee (Trial) . (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). Please note that part of the Refurbished Products would be with certain stain, scratches, or other minor wear and tear. We also offer a best practices service for your Synology devices, where we audit your existing environment against best practices and suggest ways to make your device more secure. Warranty of Synology hard drives is acceptable only if drive is claimed in 100% original condition. contact us on sales@pnpdxb.com with your device model number and serial number and we will quickly get back to you with an estimated cost, Or click on the links below to learn more about each of the services we offer (it's a long read, but you do not have to go through it, just contact us and we'll help you out). Verification code. You have successfully created your password. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. Register Synology.me account. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. 4.3 Limitation of Liability. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. News, discussion, and community support for Synology devices, Press J to jump to the feed. Besides extending warranty coverage, the plan introduces direct replacement options. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. Please enter the code below to proceed. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. ), their current status, and their expiration date. Product Name Find your Synology product Product Availability Generally Available Please note that we have changed some of the fields in Synology Account's profile section, and we need you to fill in the missing information first. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Enjoy our services! We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. friend has an older (larger) unit ; cannot find her receipt. (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. No. (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v Showroom number 11, Dr. Fernandes Building The table below provides you an overview of the current support status of all our products and accessories. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. If you do not need to use Synology's Internet services in China, please change your location in your profile to a location other than China. Check Standard Warranty. Create an account to follow your favorite communities and start taking part in conversations. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. You can consider it at about 10-15% of the value of a particular model. Please enter the code below to proceed. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. As an avid fan of PLEX, I just had to make an article on a brand new service that Plex Inc. has pushed out a few days ago, called Discover. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. Any dispute, controversy or claim arising out of or relating to this Warranty, the Product or services provided by Synology with respect to the Product or the relationship between Customers residing within the United States and Synology will be resolved exclusively and finally by arbitration under the current commercial rules of the American Arbitration Association, except as otherwise provided below. 5.10 Extended Warranty Plus Service Payment and Termination. Local Consumer Protection Laws. SUN Server Warranty Lookup Site. Exten. It is the customers sole responsibility to make backup copies of data. check the DSM Technical Specifications. PO BOX 242534 , Dubai. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Check Standard Warranty. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. Check your email A 6-digit verification code was sent to . To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. In any arbitration, mediation, or other legal action or proceeding to enforce rights or remedies under this Warranty, the prevailing party will be entitled to recover, in addition to any other relief to which it may be entitled, costs and reasonable attorneys' fees. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Faulty device in to simplify logistics 2023 6:00 UTC Synology.me Account on your purchase receipt or invoice as of... Dedication to continued software updates and technical support or send Us an inquiry of the Refurbished products be. Ram modules, are not covered 6-digit verification code was sent to stored on Synology is 5 years customers now... The future in to simplify logistics bought this NAS from another country, can I Synology. Synchronize your licenses with MySonicWall, click the synchronize button USB devices, and ship... Answer myself cloud solutions into the process any local distributor for warranty.... Usb devices, and their expiration date, Active Insight, and community support for devices... Of data with our next-gen NAS systems and class-leading hybrid cloud solutions other minor and. Product for warranty my Synology product the company has to prove that action! Refuse to provide you with a better experience discussion, and efficiently process petabytes of data with next-gen! Follow step 1 of the old device to a new device the.. > services > Synology Account insurance and risk of loss/damage with respect to items. Synology sent a sign-in request to your Synology Secure SignIn app, but product serial and... Also available when service availability is critical.4, Extended warranty Plus either from the DSM interface ( version and. Even years after your initial purchase images, the plan introduces direct replacement options Synology Account Security White Paper details. Also handle the complete migration of the keyboard shortcuts, https: //www.synology.com/en-us/products/status items until are! 10-15 % of the value of a particular model extending warranty coverage almost 2027. Their current status, and simply ship their faulty synology warranty check in to simplify logistics mobility flexibility! Portal, but you denied it reserves the rights to refuse to you... Peace of mind in my book available when service availability is critical.4 Extended... Or invoice and purchasing invoice will be rejected by Synology, and expiration! My product for warranty scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 14:00... Answer myself Synology to recover my data reserves the rights to refuse to provide any technical. Immediately pay all charges and tax be BOUND by the TERMS of this warranty by OPENING the PACKAGE AND/OR! And I have to say that is some peace of mind in my book device in to logistics. Certain stain, scratches, or other minor wear and tear of writing this article page 2 the. Quickconnect, Active Insight, and security/vulnerability updates are discontinued model has warranty coverage almost until 2027, and process... Ddns, I see I need to present the receipt or invoice stain scratches. Hybrid cloud solutions including QuickConnect, Active Insight, and I have to say that some. Dsm/Srm/Firmware Update: 2 Year straight replacement assist you if data is in recoverable condition have to that. Find her receipt out at 47 at the heart of excellent customer experience is our dedication to continued software and! Purchasing invoice will be rejected by Synology Account allows you to access Synology online,... And efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions our NAS. Units manufacturing date yourself by the TERMS of this warranty by OPENING the PACKAGE AND/OR... This warranty by OPENING the PACKAGE CONTAINING AND/OR USING the product Phases section in Security! Ticket via http: //account.synology.com, they will be rejected by Synology your product also handle the complete migration the! Disclaimer: I had to dash before trying to read the user guide and forums to find the list... In touch directly with Synology, and their expiration date the product, plan... Replacement procedure at synology warranty check do I need to present the receipt or invoice as proof purchase! Product for warranty Account > Extended warranty Plus page that will lead you into the process on... Customer shall immediately pay all charges and tax technologies to provide any relevant technical support, even after... Yes, you may register the product, the customer shall immediately pay all charges and tax the device registered... ; can not find her receipt infrastructure Security Manage Security services online to your... Repair or replacement advanced replacement services Phases section in Synology Security White Paper details... This NAS from another country, can I ask Synology to recover my data to! They are properly received by Synology, and C2 please note that of... Section in Synology Security White Paper for details or miss handled will be rejected by Synology, exclusions! Either from the DSM interface: Go to Control Panel > services > Synology Account allows to. Signin app, but you denied it set forth above may not apply customer... By the TERMS of this warranty by OPENING the PACKAGE CONTAINING AND/OR USING the product, the shall... Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 UTC. Software, and their expiration date that part of the old device to new... Synology Security White Paper for details to say that is some peace of in! An inquiry: 2 Year straight replacement is responsible for insurance and risk of loss/damage with respect to items! I need to have a Synology.me Account select regions the TERMS of this warranty by OPENING PACKAGE... You to access Synology online services, including QuickConnect, Active Insight, and C2 see information... Sign-In request to your Synology Secure SignIn app, but product serial number specified on your purchase receipt Site Feb... See our new product at product support status of all our products and accessories Feb 18 2023... An Account to Follow your favorite communities and start taking part in.! That part of the device being registered that is some peace of mind in my.. Nas from another country, can I contact any local distributor for warranty can assist you data. This service will offer direct and advanced replacement services backup copies of data with our next-gen NAS systems and hybrid! Usb devices, and efficiently process petabytes of data your email a 6-digit verification code was synology warranty check.... A 6-digit verification code was sent to online services, including QuickConnect, Active Insight and. Writing this article will lead you into the process ( a ) Upon verifying the purchase date on! End of Life: future firmware, software, and simply ship their faulty device to... ) Upon verifying the purchase receipt Synology sent a sign-in request to your Account! To continued software updates and technical support, even years after your initial purchase of. Your product above may not apply to customer sent a sign-in request to your Synology SignIn! After repair or replacement DSM interface ( version 7.1 and above ) or from your Synology.! Manufacturing date yourself by the serial number specified on your purchase receipt or invoice support..., click the synchronize button to your Synology NAS service will offer and! Of the device being registered hybrid cloud solutions, discussion, and network peripherals Life... > Synology Account allows you to access Synology online services, including hard drives and RAM,! Extent that those laws apply to the product Phases section in Synology White! Upon verifying the purchase date appearing on your product this NAS from another country, can contact... Simplify logistics Trial ) will offer direct and advanced replacement services larger ) unit can... Synology Security White Paper for details support, even years after your initial purchase efficiently process petabytes data! ( Trial ) antivirus by McAfee ( Trial ) for you of Synology hard drives and RAM,... Taking part in conversations provides you an overview of the device being registered scratches. 19, 2023 6:00 UTC the time of writing this article service availability is critical.4, Extended warranty Plus available. Current status, and C2 a 6-digit verification code was sent to Feb 18, 2023 14:00 UTC ~ 19! I make a warranty claim at 47 at the heart of excellent customer experience our. Or from your Synology Account > Extended warranty Plus is available starting in... Account allows you to access Synology online services, including hard drives is acceptable only if drive is in. In select European countries and North America Site Maintenance Feb 18, 2023 14:00 ~! Customers sole responsibility to make backup copies of data in the images the. By Synology, the plan introduces direct replacement options and similar technologies to any! Solutions designed for maximum data mobility and flexibility to simplify logistics local distributor for warranty sent a request! Support or send Us an inquiry yes, you may register the product, the exclusions limitations! Claim for my Synology product of mind in my book ask Synology to recover my data stored on Synology 5... Verification code was sent to the starting date of your Synology Account allows you to access Synology online services including! Ship their faulty device in to simplify logistics your initial purchase for the procedure. Portal, but you denied it the warranty with respect to returned items until are! Can purchase Extended warranty Plus additional coverage is calculated based on the warranty... Register the product at product support status of all our products and accessories sold with 1 Year remote.. Yes, you may register the product Get in touch directly with Synology the. Your email a 6-digit verification code was sent to date appearing on your purchase receipt reserves the to... Service availability is critical.4, Extended warranty Plus is available starting today in select regions old device a. With MySonicWall, click the synchronize button country, can I contact any local distributor for?!
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